Privacy Policy

At SENHORA CANDLE FLAMES, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Place an order
Contact us through our website or email
Subscribe to newsletters or promotions
Create an account
Participate in surveys or feedback forms

The information collected may include:

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order history

How We Use Your Information

We use the information we collect for purposes including:

Processing and fulfilling orders
Providing customer support
Sending order confirmations and updates
Improving our products and services
Sending promotional offers and marketing communications
Preventing fraudulent transactions
Maintaining website security

Payment Security

All payments are processed through secure third-party payment gateways. We do not store or have direct access to your complete payment card details.

Cookies

Our website may use cookies to enhance user experience and improve website functionality.

Cookies help us:

Remember user preferences
Analyze website traffic
Improve website performance
Provide a personalized shopping experience

You may choose to disable cookies through your browser settings.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

However, we may share your information with trusted third-party service providers for purposes such as:

Payment processing
Shipping and delivery
Website hosting
Marketing services

These third parties are required to keep your information confidential.

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no method of online transmission or electronic storage is completely secure.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of external websites before providing personal information.

Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

SENHORA CANDLE FLAMES reserves the right to update or modify this Privacy Policy at any time without prior notice.

Changes will become effective immediately upon posting on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

SENHORA CANDLE FLAMES
54, Jalan Mat Kilau 35/72A,
Alam Impian, 40470 Shah Alam,
Selangor, Malaysia.

Email: senhoraflames@gmail.com
Phone: +60123922771